Find help and support
Simply pick a topic and look for the answer to your question.
Balance & statements
Transactions & statements
Yes, you can stop receiving paper statements by switching your 'Statement Preferences' to eStatements in your mobile app or Online Account Manger. Visit account settings to change today.
The easiest way to access statements is by visiting statements in your mobile app or Online Account Manager, where you can view statements from the last six months.
All new customers automatically receive eStatements. eStatements give you the same information as paper statements, but you view them in your Online Account Manager rather than receiving a paper copy by post. eStatements are free, secure and come in the same format as traditional paper statements. You will receive a reminder email each month to let you know that your eStatement is available to view. To view your statements please visit the Statements page.
If you have a balance or have used your card, you should receive a statement every month. You can visit statements to see up to the last six months' statements. If you're already set up for eStatements, we will also notify you when your statement is ready. Please ensure your details are always up to date. Visit account settings to review your details.
The 'Summary of Account' section of your statement will set out the amount you need to repay, your credit limit and how much available credit you have remaining. Visit statements to see your latest statement.
Yes, you can change the date payments are due up to three times per year - it's one of the benefits of being an Aqua customer. Please visit 'Change My Due Date' under 'Payments and Transfers' in your Online Account Manager. Changes to your new due date may not be shown until your next statement. If you do not pay by Direct Debit, please ensure you pay at least the minimum amount by the due date. If you change your payment due date, this will also change the date you receive your statement each month.
Yes, you can change the date of your statement up to three times per year - it's one of the benefits of being an Aqua customer. Please visit statements in your mobile app or Online Account Manager. If you change your statement date, this will also change your payment due date.
You will receive your Aqua Mastercard statement monthly when there is any activity on your account. Please visit statements in your mobile app or Online Account Manager to view your statements.
If there is no activity on your account, we will not issue a statement that month. If you believe you should have received a statement, please chat with us in your mobile app.
Alternatively, you can register for Online Account Manager, and we will notify you when your next statement is ready to view.
Alternatively, you can register for Online Account Manager, and we will notify you when your next statement is ready to view.
You will receive your Aqua credit card statement monthly when you have a balance, or if there is any activity on your account.
If you have a balance on your account or you’ve used your card you should always receive a statement. If you don’t, please get in touch with us. You can make payments at any time but make sure you don’t forget to pay the contractual minimum payment by the payment due date.
Each month you'll receive a statement from us showing where and when you used your Aqua Mastercard, together with the amounts you spent. You can choose from a range of payment options including the full balance, the Payment Requested, a Boosted Payment or the contractual minimum payment.
It's important to remember that you should always try to pay as much as you can afford each month. This will help you clear down your balance faster and save on interest.
It's important to remember that you should always try to pay as much as you can afford each month. This will help you clear down your balance faster and save on interest.
If you have a balance, or there is activity on your account, you will receive a statement from us each month which details the contractual minimum monthly payment required from you. You will need to make this payment by the payment due date.
You can always make an extra payments if you wish, which helps clear your balance faster
You can always make an extra payments if you wish, which helps clear your balance faster
Yes, you can make a payment towards your outstanding balance at any time. Just make sure that you make at least the minimum payment each month. You also need to ensure any arrears or overlimit amounts are paid immediately.
Your payment must reach us by the due date shown on your statement. If you pay by Direct Debit, any additional payments you make before your collection date may also reduce your Direct Debit. Learn more about how additional payments affect your Direct Debit.
Your payment must reach us by the due date shown on your statement. If you pay by Direct Debit, any additional payments you make before your collection date may also reduce your Direct Debit. Learn more about how additional payments affect your Direct Debit.
If you’re in credit on your account and you’d like us to refund you the money, it’s quick and easy to arrange with our automated phone service. Just call 0330 838 0181. You’ll be asked to confirm your account number plus the bank details for us to send the refund to.*Calls are charged at a standard national rate. Call costs from mobiles and other operators may vary so please check before calling. Our lines are open 9am to 7pm Monday to Friday, 9am to 5pm on Saturday and Closed on Sunday. Calls may be recorded and monitored for training and security purposes and to help us manage your account.
We've changed this in line with the Payment Card Industry Data Security Standard (PCI DSS), which was created to help protect credit card customers from fraud.From now on, please use your account number as your reference whenever you get in touch with us.
Statement Format
If you need to receive your statements in an alternative format like braille or large print, you can easily tell us through the Experian Support Hub.
It’s a free service that lets you tell multiple organisations about any support you may need without the hassle of contacting each one individually. You’re in control of who sees your information – and you can make changes whenever you need to.
Alternatively, you can get in touch by visiting the ‘contact us’ section in your Aqua account app or Online Account Manager. Or you can write to us at:
NewDay
Leeds
PO Box 700
LS99 2BD
It’s a free service that lets you tell multiple organisations about any support you may need without the hassle of contacting each one individually. You’re in control of who sees your information – and you can make changes whenever you need to.
Alternatively, you can get in touch by visiting the ‘contact us’ section in your Aqua account app or Online Account Manager. Or you can write to us at:
NewDay
Leeds
PO Box 700
LS99 2BD